TOTAL QUALITY MANAGEMENT

Introduction to Quality Control - Concept of total Quality, Cost of Quality, Evolution of total Quality management, Components of Total Quality loop, principles of TQM, organizational changes for adopting TQM.

Concepts on Statistical Quality Control, Theory of Sampling Inspection, Methods of Inspection and Quality appraisal.

Quality Management Systems, Lead Assessment, Selection of ISO and Model and Implementation of ISO9000 standards, Basic approach of ISO 9000 andTQM principles and objectives Applicability and areas of coverage of ISO - 9000standards.

Strategic tools and techniques for TQM, Quality function Deployment (QFD), Failure Mode and Evaluation analysis(FMEA), Qualitycircle, Zero-defect programme, concurrent engineering, Taquchi’s Qualityloss function Affinity Deogram K J method, Q-7 tools, bench marking, Business programme reengineering, principles and tools, six-sigma.

Functional Linkage of Quality with reliability and maintainability, Failure analysis (FTA /FMEA) optimum maintenance decisions Total Production Maintenances (TPM), quality audits, Performance evaluation of TQM.