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UNIT-I - INTRODUCTION
 Meaning, Definition, Scope and Significance of Public Systems.
 Public Policy Formation, Implementation and Evaluation.
 Centre – State Relations, Regional Disputes.
UNIT-II – GOVERNANCE
 Civil services, training and development of government employees, bureaucracy, work culture of public sector employees.
 Processes and procedures of government administration, filing system, proactive versus reactive government regulation, cost benefit analysis of regulation, citizen friendly services, Plain language in government administration.
 Transparency and Accountability – Objectivity versus Subjectivity, Process versus Objectivity/Outcome based approach in decision making.
 Open Government, E-Democracy, Computerization and E-Governance,
 Leadership Issues – Significance of Ethics, Integrity and Wisdom
UNIT-III – DEVELOPMENT AND REGULATION
 Inclusive growth and development, agenda and ideological issues of multi-party versus two-party system and nationalism.
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 Privatization and Public-Private Partnerships: Different forms of relationship between public, private and voluntary sectors and alternative forms of institutional arrangements for service delivery to citizens.
 Networking with NGOs, private companies, other organizations and individual experts for the synergistic benefits for the citizens
 Productivity – Systemic Efficiency, Futuristic and Visionary Planning.
 Subsidies – Analysis of Career versus carrot approach of Public Welfare Schemes
UNIT-IV - GRIEVANCE REDRESSAL MECHANISM:
 Awareness through multiple media channels,
 Citizen care services - Online and offline
 Online frauds, Social Media
 Role of Media in the society.
UNIT-V – SYSTEMIC ISSUES
 Significance of systemic issues on the society, nation and world
 Corruption - Meaning, Adverse impact of corruption on societal attitude towards life.
 Types of Corruption - Systemic and Sporadic/Individual, Petty and Grand, Moral and Legal, Rumors and Reality.
 Societal Issues - Bribery, Dowry, Embezzlement, Nepotism, Patronage System
 Eradication of - Slums, Poverty, Extremism, Regionalism, Fundamentalism