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MS 53 JUNE 2015

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Term-End Examination
June, 2015
1. (a) Define operations management. Givesystems view of production operations for
any service organisation.
(b) Explain some upcoming issues of production systems.
2. (a) Why are seven Q.C. tools important for process improvement. Explain each one of
them briefly.
(b) ISO - 9000 is important for Indian companies, why ? What help will it give to
organisations ? Discuss.
3. (a) Why is forecasting important for operations management ? Differentiate qualitative
types of techniques from quantitative types of techniques of forecasting.
(b) What is
Delphi ? Explain advantages of using Delphi.
MS-53 1 P.T.O.
4. (a) Elaborate different factors involved in selecting a suitable forecasting method.
(b) Give steps involved in planning and preparing the process layout.
5. (a) Differentiate time study from work sampling. Discuss steps required for
conducting work sampling.
(b) Why is assembly line important in mass production ? Explain with the help of
suitable example the balancing of assembly lines.

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